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Various and sundry

Mom called last night while I was at work, and Grandpa is in the hospital again. I had just gotten Dad's flight itinerary for next weekend, and was planning to drive up and visit at the same time, but now they're afraid we might not have another week. :-/ So now I'll be heading up there this weekend. Sad stuff.

Just emailed Nick to see if my rehearsal and stuff for Sunday afternoon can be rescheduled. Poor guy; he's already stressing in seventeen directions about the schedule. Hope it doesn't cause him too much grief, but there's no controlling these things.

ETA: Mom just emailed me to say that one piece of information coming from understandably very upset uncle last night wasn't the same as she thought it was, which changes the interpretation (I love having Nurse!Mom to interpret -- helps immensely in the whole Telephone game of getting family medical news!) and means it's probably not as imminent as it sounded last night. For now Dad is still planning to fly back next weekend; dunno yet if I'll wait to drive up there while he's there (which I'd prefer) or go this weekend anyway (which might be helpful; I'm not always fond of being Pillar Girl, but I'm good at it).

Reasons I need a different job ASAP:
  • I need to work somewhere that employees are presumed to be adults and treated as such. I'm sick of punching a clock. I'm sick of a ridiculous level of Web security that ties my hands for doing my frelling job. Yesterday I would have found a customer and moved on as usual, except that said customer had moved to Canada, and the razzmfrazzm result page for the Infobel white pages search came up blocked. This within a domain that should be all unblocked (since they've unblocked it at my request twice). Then I went to see if I could do the lookup on one of the Learning Center computers (the only two in the building where I can check my email, LJ, etc. when I'm on break), and found that someone had once again ignored the big signs saying DON'T put in a different network ID and password because it will screw it up and someone will have to come and put in the learning center password again. Someone had thus made it impossible to get into Windows on either of the two machines. *rolls eyes* This happens about once a week, thus underscoring the kind of twinkie stuff that causes the company to treat everyone as if they're three. And since it was after HR hours, there was no one I could ask to fix them.

  • People can't just say "I'm sorry, you have the wrong number" and be done with it. At least three people a day respond to a polite request to speak to the customer by screaming some variation on "I've told you people a million times, Jane Doe doesn't live here! Stop calling! Take us off your list! How many times do I have to tell you???" Unfortunately, the answer to that last question is probably "as many times as Jane Doe has creditors". We log and document the living hell out of every call we make, and it absolutely crazes me to get screamed at like this on a number where we have never spoken to a human being EVER. I have no intention of calling a known wrong number. Duh. And yes, I know that it's frustrating. I know it very, very well. We get three to five calls a week for some family named Hatfield, and we've had our number for FOUR YEARS. Yet somehow I manage not to assume that the person on the other end of the phone should read the minds of everyone else I've told that they don't live here, and just tell them. It takes five seconds.

  • The evening and weekend shifts are getting old. One evening a week until 10 pm, one evening a week until 9 pm, two weekend shifts of at least five hours each per month. It's not bad, and it's part and parcel of the scheduling flexibility that I do like, but it's just enough to be irritating. If I'm writing or something, trying to do it in the morning doesn't work very well -- I just get going, and then it's time to get ready to leave. And by the time I get home, picking it back up is the last thing I want to do. Not a night person.

  • After next week, the skiptracers start actually collecting. Up until now, any time we've actually gotten the customer on the phone, we just transfer them to one of the regular collectors. Next week we go through the negotiation class and then start doing the actual wrangling with any actual customers we get on the line. It's still only going to be the ones we reach while working our skip queues, which means maybe three or four people a day. And I knew at the start that they wanted to do this. But I don't have to be happy about it. I don't like the phone time I have to do now. :-P

  • If you're going to make rules, you stick to them too. Yesterday a girl got chewed out for a supposed dress code violation. Her scandalous attire? A skirt (that went to just above the knee, well beyond the "fingertip test" stipulated by the dress code) that happened to consist of two layers, a black lacy crochet layer with fringe (like one of those shawls from the 70s) over a solid plain white lining. Which was perfectly opaque and decent, but which the manager got it into her head looked like a slip. Never mind that she wouldn't have batted an eye at it if the two layers had been the same color. *rolls eyes* I love our dress code; we can wear jeans and even sleeveless tops as long as the shoulder section is at least three fingers wide. They've given us a quite specific two-page document of guidelines, and there was never a problem until the current manager took over in February and started doing random weird fashion police stuff like this. It's only once every couple of weeks, but it's irritating.

  • Did I mention that I hate this phone stuff? I have no problem with a customer service or receptionist type sitch, where people call me and I solve their problem. I hate, hate, hate calling people who do NOT want to hear from me. And while I'm used to it, I'm disliking it more all the time. I just don't want to be there.


The sad part is, there are so many reasons why it is still a very livable workplace, but all this stuff is nonetheless driving me nuts.

Gakked from everyone in sight, most recently fryn:

wiliqueen
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Brought to you by MemeJack



SG-1 comment I forgot: How many camera operators died for that Steadicam shot???

Comments

( 15 comments — Leave a comment )
suzvoy
Jun. 19th, 2003 06:18 am (UTC)
{blinks at the dress code rules}

And that steadicam shot was TOO cool!
wiliqueen
Jun. 19th, 2003 06:26 am (UTC)
{blinks at the dress code rules}

Benefit of a job where all our public contact is by phone. We have to do normal business casual when there are muckety-mucks in the building, but otherwise it's what they call "business blues" M-Th. On Fridays and weekends, almost anything goes. T-shirts, sweats, shorts (as long as they pass the aforementioned fingertip test), hats. It really does rock. When certain people aren't having mental hiccups about it. *rolls eyes*

And that steadicam shot was TOO cool!

It really, really, really was. Especially the elevator (which doesn't actually, y'know, move, and unlike the one on X-Files it only has the one door, so they had about 10 seconds to shift stuff outside of it!).

About the time he hit the stairs in the control room, I started wondering if there were any fatalities...
suzvoy
Jun. 19th, 2003 06:51 am (UTC)
Actually, it was all the fingertip testing that made me blink...LOL! So don't have that here :)

About the time he hit the stairs in the control room, I started wondering if there were any fatalities...

{sigh} I love this show. And the people behind the scenes just ROCK.
wiliqueen
Jun. 19th, 2003 07:28 am (UTC)
Actually, it was all the fingertip testing that made me blink

{chuckles} Got it. Should have said it means that it needs to be as long as your fingertips if your arms are at your sides. Which makes a lot of sense. Some other places I've worked have said they had to be no more than three inches above the knee or whatever, regardless of the employee's height. At 5'9" with a 34" inseam, I have a tendency to notice the inequity of such things. ;-)

{sigh} I love this show. And the people behind the scenes just ROCK.

Hear, hear!
(Anonymous)
Jun. 19th, 2003 08:17 am (UTC)
They didn't make that rule with me in mind ... I am very long from the waist to the shoulder and my arms are shortish. I just did the fingertip test on myself, and I don't think I even own a skirt that short. I'm not even sure that I own any shorts that short ...
wiliqueen
Jun. 19th, 2003 11:35 am (UTC)
*chuckles* I guess nothing is foolproof! :-)
alliesings
Jun. 19th, 2003 11:05 am (UTC)
::Knuffles::

At 5'9" with a 34" inseam, I have a tendency to notice the inequity of such things. ;-)

At 5'10", with a very strict dress code, sometimes I'd just like to sit and scream because the same style of skirt that half of the ladies I work with are hemming up, (and still hitting below the knee) I am busy sewing slits down to meet code. Short people just don't understand how different it is when you are tall. Oh, the things people do to fit in. (rant over, thanks:)

I actually watched that shot about three times yesterday, just enjoying it. What a great show! Now, every time I read a fic where someone runs through the SGC, knocking people over, I'll know what it looks like.
wiliqueen
Jun. 19th, 2003 11:42 am (UTC)
I'd just like to sit and scream because the same style of skirt that half of the ladies I work with are hemming up, (and still hitting below the knee) I am busy sewing slits down to meet code.

{nods vigorously} I live in fear of the inevitable necessity of wearing grown-up clothes when I get a new job. Almost anything meant to be just below the knee hits just above, or maybe in the middle of the kneecap if I'm lucky.

Just very glad that, for the most parts, pants have become acceptable business attire for women. I'll be haunting the clearance racks at NY & Co (where they have a decent selections of tall lengths, hallelujah!), but at least I can get something I don't have to razzmfrazzm alter. I don't do alterations if people pay me!!! (Unless I made the garment in question, and then it's free.)

Now, every time I read a fic where someone runs through the SGC, knocking people over, I'll know what it looks like.

{chuckles} Jack's response was, "Hey, looks like it's time to show off their practical set again!" But this was definitely the coolest showing-off of it ever. And of course the whole "dear God, somebody sedate the Kelownan!" thing at the same time is just a scream.
alliesings
Jun. 19th, 2003 02:12 pm (UTC)
{nods vigorously} I live in fear of the inevitable necessity of wearing grown-up clothes when I get a new job.

When I was in college, some of the professors made this huge deal about getting real teaching jobs and having to have all these professional clothes with blazers and stuff. No one I work with wears a blazer.

(Unless I made the garment in question, and then it's free.)

Wow, you actually sew? All the years of home ec and fighting with my sewing machine, and I don't think I'll ever get good enough to actually have someone wear something I've made.
wiliqueen
Jun. 19th, 2003 04:06 pm (UTC)
When I was in college, some of the professors made this huge deal about getting real teaching jobs and having to have all these professional clothes with blazers and stuff. No one I work with wears a blazer.

I hadn't worked in an office of any kind for six years until last November, and spent most of that time working at home. Grown-up clothes by my standards = anything beyond T-shirts and jeans.

Wow, you actually sew?

Master-level costumer. That was my day job until I had to go back to full-time real job last year. :-/
alliesings
Jun. 19th, 2003 06:28 pm (UTC)
Master-level costumer. That was my day job until I had to go back to full-time real job last year. :-/

Wow again. You seem to have many talents.
wiliqueen
Jun. 20th, 2003 07:13 am (UTC)
Wow again. You seem to have many talents.

{bad Xena impression} I have many skills. ;-)

Costuming, I got a jump on. Mom insists I tried to use her sewing machine when I was 18 months old, and I started insisting on coming up with my own Halloween costumes when I was 7. Not that they were all that impressive at that point, of course, but it didn't take long for creative accessorizing to morph into construction from scratch.
alliesings
Jun. 20th, 2003 10:52 pm (UTC)
{bad Xena impression} I have many skills. ;-)

*Xena impression goes over head*

Kudos to your skills. It looks like something you've worked hard to achieve.
suzvoy
Jun. 19th, 2003 10:39 pm (UTC)
At 5'9" with a 34" inseam, I have a tendency to notice the inequity of such things. ;-)

Understandably!
mrv3000
Jun. 19th, 2003 08:58 am (UTC)
{{hugs}} about your Grandpa

Yes, you do need a new job. Phone stuff like that freaks me out. I could never do it.

SG-1 comment I forgot: How many camera operators died for that Steadicam shot???

Most likely no less than 5. :)
( 15 comments — Leave a comment )

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